As an Aetna member, you have access to a wide range of healthcare benefits, including the ability to order over-the-counter (OTC) items online or by phone. Ordering OTC items through Aetna is fast and convenient, and it can save you time and money on your healthcare needs. In this guide, we’ll walk you through the process of ordering OTC items through Aetna, step by step.
Step 1: Determine Your Eligibility
Before you can order OTC items through Aetna, you need to determine your eligibility. Not all Aetna plans include OTC benefits, so it’s important to check with your plan administrator or consult your member handbook to find out if you’re eligible. If you are eligible, you will typically have a set allowance amount annually that you can use to order eligible OTC items.
What are Eligible OTC Items?
Eligible OTC items are those that are considered medically necessary or beneficial for treating specific health conditions. These items include things like allergy medication, pain relief, and vitamins, among other things. However, you should always check with your plan administrator or consult your member handbook to determine which items are eligible under your specific plan.
Step 2: Choose Your Ordering Method
Once you have determined your eligibility, the next step is to choose how you would like to place your OTC order. Aetna offers two convenient options for ordering OTC items:
- Online Ordering
- Phone Ordering
Online Ordering
If you prefer to order your OTC items online, simply log in to your Aetna member portal and look for the OTC ordering option in your account dashboard. Once you’ve located the option, you can browse eligible items and place your order directly through the portal. You can also track your order status and view your order history through the portal.
Phone Ordering
If you prefer to order your OTC items over the phone, simply call the number provided by Aetna and follow the prompts to place your order. One of Aetna’s representatives will be happy to help you choose eligible items and place your order over the phone.
Step 3: Place Your Order
Once you’ve chosen your ordering method, the final step is to place your order. When placing your order, be sure to have your Aetna member ID number and your allowance amount on hand. These will be necessary for placing your order and ensuring that you stay within your allowance limit. Simply choose the items you want to order, review your order, and submit it. Your order will typically be shipped within a few days, and you should receive it within 7-10 business days, depending on your location.
OTC Ordering FAQ
Here are some common questions and answers related to ordering OTC items through Aetna:
- Q: How do I know if my plan includes OTC benefits?
- A: Check with your plan administrator or consult your member handbook to determine your eligibility for OTC benefits.
- Q: What are eligible OTC items?
- A: Eligible OTC items are those that are considered medically necessary or beneficial for treating specific health conditions. Check with your plan administrator to determine which items are eligible under your specific plan.
- Q: How do I place an OTC order through Aetna?
- A: You can place an OTC order through Aetna online or over the phone. Simply log in to your member portal or call the number provided by Aetna and follow the prompts to place your order.
- Q: How long does it take to receive my OTC order?
- A: Your OTC order should typically be shipped within a few days and should arrive within 7-10 business days, depending on your location.
Ordering over-the-counter items from Aetna is a quick and easy way to get the healthcare products you need. With these simple steps, you can order your eligible OTC items and have them delivered to your doorstep in no time. For more information about OTC ordering through Aetna, consult your member handbook or call Aetna customer service.
References
- https://www.aetna.com/individuals-families/member-rights-resources/free-otc-items-program.html
- https://www.aetnamedicare.com/en/resources/forms/over-the-counter-catalog.html
- https://www.healthline.com/health/otc-drugs-and-supplements